When people need to complain about a product or a poor service, some prefer to complain in writing and others prefer to complain in person. Which do you prefer? Use specific reasons and examples to support your answer.
I think I would first hesitate because each option has its advantages: For example if I decide to complain in person, there could be a better communication between both persons. But I have to be very careful not to use improperly words because of my anger or exasperation. It could show to my interlocutor that I'm not here for fighting but to find a solution which would satisfy us. On the otherside, complaining in person could mean that there is no official document that represents my reaction to the bad product. And often proofs are required. Furthermore the person may forget erverythink you said! I think I would complain in writing, because that is something official and if the person doesn't understand something on the first reading he or she can read it again. Likewise complaining in person is certainly not always easy, for example if you're a shy person. Moreover, if I can write a letter I have plenty of time to find the best fitting expressions and emphasize on the clearness and readability of my letter. I’m able to consider deeply whether this case is serious enough to threat with an advocate in order to take legal steps. And sometimes I can also add a little bit of irony in order to make clear that the quality of the service or product I’m complaining about isn’t tolerable. I have also the impression that while a spoken complain can easily be ignored, a written letter is considered more important. I can be sure, that those who are responsible for the unsatisfying product will be addressed, which isn’t true if I complain in person. And unless the company in question doesn’t throw away my letter it will remain there for a longer time than an oral complaint. Therefore I’m sure that any written piece of paper will have a greater impact.
If I'm not satisfied with a product, I would complain because I wouldn't accept to keep a bad or wrong product. I would also do that because this would be the best way to make the company understand their mistake. How would I tell them? In writing or in person?
To start with, before buying a product, I'd look at reviews on the internet from customers about this product to know if it satisfied them or not. It helps a lot because if customers say bad things about it, although you can't really know if it's true or not, you won't take the risk to buy a damaged product. However, sometimes I have to choose my product in a shop so I can't rely on reviews and advices. This suggests that I have to ask the salesman to advise me.
If I buy a bad product, how would I complain? I would complain in writing and in person because both are important. A letter of complaint is something materiel, this is to say that it is possible to photocopy it, to show it to other persons, or to have a trace of my complaint. Indeed, when you write a letter you have time to think about your sentences or how you're going to explain the problem whereas in person you may forget the important points. Nevertheless, it's a good way to show the boss or the person that is talking to you that it's a real problem for you and that you have come here to talk about it.
If you complain only in writing, you won't be able to show the person the damaged product to make him/her really understand. Furthermore if you only complain in person, the man/women who welcomes you won't have proof and can't show what you've said to other persons and this could be a problem. What I mean is that, one doesn't work without the other.
In conclusion, I think I would complain in writing and in person to make the person really understand my problem and maybe to make him find a solution.
In my opinion, it depends on people because some of them are shy person and they prefer to complain in writing. For example, shy people have a hard expressing themselves and blush or stammering when they speak to somebody.
It also depends on the service. Indeed, sometimes we can not join responsible for the customer service by the telephone, by e-mail and customers must give up contacting them or have to move to see them directly.
As for me, I prefer to complain in person because if I want to express displeasure, it is better to do it in front of the person. I think that customers are taken seriously when they show their dissatisfaction directly in the stores. I doubt whether it is useful to only contact responsible in writing because we don not know when or if they answer us.
But complain in writing allows to keep track of complaints. It is a proof of dissatisfaction who shows that customers wants to be paid off or have an exchange voucher.
For example, some clothing stores take back articles and change for the same thing in better or change it with other clothes. When this exchange is possible, it is written on the cash register. Therefore we must be attentive at the time where we buy articles and verify if we can return it. For this reason, complain in writing allows to have an official paper ; and complain in person allows to make real the complaint.
To conclude, if we really want to complain about a product or a poor service, it is better to complain in writing and in person. What we are going to tell to the persons in charge allows to strengthen our letter of complaint. In other words, we have to let know to the store that we are not satisfied.
In my mind, everyone are different, everyone reacts diferently. But, i think it's better to complain in person, it's more itelligent : in first because we are face to face and we can look the reactions, second because both parties can clearly express their opinions and of the end they are no surprises since the problem is addressed in the same time.
I have a personnal exemple, my "new" neigbhours are horrible ! Since 3 months, they're work in their apartment without discretions. Every day, if it's not a noise problem is a problem of respect, this neigbours are rude and disrespectful. Wen they're working, It's as if the walls of the building would collapse. So, few people decide to have a litlle conversation with them, and it was the good solution. Now this neigbhours, of course they even make noise, but they pay attention to the time, to the day, now they didnt' work sunday morning at 7 am. About respect, we can't do anything unfortunately, but we have an amelioration.
We can also talk about relashionship, i think it's better to talk too face to face for have a adult's conversation. Speak from messages take more time and tey are not instinctives answers ! For exemple at the TV the actors, when they are angry they solve the problem directly, although there is a large heated argument the result may not be beneficial, it can be worse again.
However, we don't all have the same vision, and it is making our qualities. I find it interesting to talk about topics such as this one, we can look the opinions about everyone.
I would complain in person because it gives me the chance to express myself better than by writing a letter. Also I believe if you go in person you have a higher chance of getting what you want.
To complain we can use many way to express ourselfs but if i had to complain, i think i will prefere to write a letter because even if the recipient doesn't know our real feelings or expressions, write a letter let us the time to think about what we are writing. Sometime when we speak face to face with someone, some words can be misinterpreted and it could be a problem, when we write a letter, we have the time to contemplate and mesure our sentences and words. So it's why I think that if i had to complain i'll write a letter and if it doesn't work, then, i'll go talking face to face with the "problem".
As a litterary kind of person who has lots of ideas but has trouble to express them out loud i prefer writing ,it gives you way more choice and time to choose the right words to convince the reader .Good argumentation is the most important part of arguing and writing it down gives you all the time you need to think about it ,furthermore , complaining out loud is not only rude but can be ignored , because if you get mad people they wont listen as much , because they already despise you before even hearing what you said.
I think I would first hesitate because each option has its advantages:
ReplyDeleteFor example if I decide to complain in person, there could be a better communication between both persons. But I have to be very careful not to use improperly words because of my anger or exasperation. It could show to my interlocutor that I'm not here for fighting but to find a solution which would satisfy us.
On the otherside, complaining in person could mean that there is no official document that represents my reaction to the bad product. And often proofs are required. Furthermore the person may forget erverythink you said!
I think I would complain in writing, because that is something official and if the person doesn't understand something on the first reading he or she can read it again.
Likewise complaining in person is certainly not always easy, for example if you're a shy person. Moreover, if I can write a letter I have plenty of time to find the best fitting expressions and emphasize on the clearness and readability of my letter. I’m able to consider deeply whether this case is serious enough to threat with an advocate in order to take legal steps. And sometimes I can also add a little bit of irony in order to make clear that the quality of the service or product I’m complaining about isn’t tolerable. I have also the impression that while a spoken complain can easily be ignored, a written letter is considered more important. I can be sure, that those who are responsible for the unsatisfying product will be addressed, which isn’t true if I complain in person. And unless the company in question doesn’t throw away my letter it will remain there for a longer time than an oral complaint. Therefore I’m sure that any written piece of paper will have a greater impact.
Written by Chloe Bari-Levy
ReplyDeleteIf I'm not satisfied with a product, I would complain because I wouldn't accept to keep a bad or wrong product. I would also do that because this would be the best way to make the company understand their mistake. How would I tell them? In writing or in person?
To start with, before buying a product, I'd look at reviews on the internet from customers about this product to know if it satisfied them or not. It helps a lot because if customers say bad things about it, although you can't really know if it's true or not, you won't take the risk to buy a damaged product. However, sometimes I have to choose my product in a shop so I can't rely on reviews and advices. This suggests that I have to ask the salesman to advise me.
If I buy a bad product, how would I complain? I would complain in writing and in person because both are important. A letter of complaint is something materiel, this is to say that it is possible to photocopy it, to show it to other persons, or to have a trace of my complaint. Indeed, when you write a letter you have time to think about your sentences or how you're going to explain the problem whereas in person you may forget the important points. Nevertheless, it's a good way to show the boss or the person that is talking to you that it's a real problem for you and that you have come here to talk about it.
If you complain only in writing, you won't be able to show the person the damaged product to make him/her really understand. Furthermore if you only complain in person, the man/women who welcomes you won't have proof and can't show what you've said to other persons and this could be a problem.
What I mean is that, one doesn't work without the other.
In conclusion, I think I would complain in writing and in person to make the person really understand my problem and maybe to make him find a solution.
In my opinion, it depends on people because some of them are shy person and they prefer to complain in writing. For example, shy people have a hard expressing themselves and blush or stammering when they speak to somebody.
ReplyDeleteIt also depends on the service. Indeed, sometimes we can not join responsible for the customer service by the telephone, by e-mail and customers must give up contacting them or have to move to see them directly.
As for me, I prefer to complain in person because if I want to express displeasure, it is better to do it in front of the person. I think that customers are taken seriously when they show their dissatisfaction directly in the stores. I doubt whether it is useful to only contact responsible in writing because we don not know when or if they answer us.
But complain in writing allows to keep track of complaints. It is a proof of dissatisfaction who shows that customers wants to be paid off or have an exchange voucher.
For example, some clothing stores take back articles and change for the same thing in better or change it with other clothes. When this exchange is possible, it is written on the cash register. Therefore we must be attentive at the time where we buy articles and verify if we can return it.
For this reason, complain in writing allows to have an official paper ; and complain in person allows to make real the complaint.
To conclude, if we really want to complain about a product or a poor service, it is better to complain in writing and in person. What we are going to tell to the persons in charge allows to strengthen our letter of complaint. In other words, we have to let know to the store that we are not satisfied.
In my mind, everyone are different, everyone reacts diferently.
ReplyDeleteBut, i think it's better to complain in person, it's more itelligent : in first because we are face to face and we can look the reactions, second because both parties can clearly express their opinions and of the end they are no surprises since the problem is addressed in the same time.
I have a personnal exemple, my "new" neigbhours are horrible ! Since 3 months, they're work in their apartment without discretions. Every day, if it's not a noise problem is a problem of respect, this neigbours are rude and disrespectful. Wen they're working, It's as if the walls of the building would collapse. So, few people decide to have a litlle conversation with them, and it was the good solution. Now this neigbhours, of course they even make noise, but they pay attention to the time, to the day, now they didnt' work sunday morning at 7 am. About respect, we can't do anything unfortunately, but we have an amelioration.
We can also talk about relashionship, i think it's better to talk too face to face for have a adult's conversation. Speak from messages take more time and tey are not instinctives answers ! For exemple at the TV the actors, when they are angry they solve the problem directly, although there is a large heated argument the result may not be beneficial, it can be worse again.
However, we don't all have the same vision, and it is making our qualities. I find it interesting to talk about topics such as this one, we can look the opinions about everyone.
Manon HEKIC
I would complain in person because it gives me the chance to express myself better than by writing a letter. Also I believe if you go in person you have a higher chance of getting what you want.
ReplyDeleteTo complain we can use many way to express ourselfs but if i had to complain, i think i will prefere to write a letter because even if the recipient doesn't know our real feelings or expressions, write a letter let us the time to think about what we are writing. Sometime when we speak face to face with someone, some words can be misinterpreted and it could be a problem, when we write a letter, we have the time to contemplate and mesure our sentences and words. So it's why I think that if i had to complain i'll write a letter and if it doesn't work, then, i'll go talking face to face with the "problem".
ReplyDeleteAs a litterary kind of person who has lots of ideas but has trouble to express them out loud i prefer writing ,it gives you way more choice and time to choose the right words to convince the reader .Good argumentation is the most important part of arguing and writing it down gives you all the time you need to think about it ,furthermore , complaining out loud is not only rude but can be ignored , because if you get mad people they wont listen as much , because they already despise you before even hearing what you said.
ReplyDelete